Vacancies at Hilton

What will I be doing?
As an Assistant Kitchen Manager, you are responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience. An Assistant  Kitchen Manager will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team
• Ensure consistency in quality of dishes at all times
• Ensure compliance with food hygiene, Health and Safety, and stock procedures
• Ensure resources meet business needs through the effective management of working rotas
• Support brand standards through the training and assessment of your team
• Manage food cost controls to contribute to Food and Beverage revenue
• Knowledge of activities in other departments and implications

What are we looking for?

An Assistant Kitchen Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong Sous Chef or previous Head Chef Experience
• Approaches food in a creative way
• Strong supervisory skills
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Excellent planning and organising skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Relevant qualifications for role
• Ability to work a variety of shifts including weekends, days, afternoons and evenings

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What will I be doing?

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Manage staff performance issues in compliance with company policies and procedures
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Previous supervisory experience in Guest Services within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

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What will I be doing as a Sous Chef?

• Manage all aspects of the kitchen including operational, quality and administrative functions
• Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation
• Contribute to menu creation by responding and incorporating Guest feedback
• Ensure the consistent production of high quality food through all hotel food outlets
• Manage customer relations when necessary, in the absence of the Executive Chef
• Ensure resources support the business needs through the effective management of working rotations
• Support brand standards through the training and assessment of the Team
• Manage the kitchen brigade effectively to ensure a well-organized, motivated Team
• Control costs without compromising standards, improving gross profit margins and other departmental and financial targets
• Assist other departments wherever necessary and maintain good working relationships
• Be environmentally aware

   What are we looking for?

• Previous experience as a Sous Chef
• Excellent planning and organizing skills
• Passion for producing high quality food
• Ability multi-task and meet deadlines
• Strong supervisory skills
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

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What will I be doing?

• Under the direction and guidance of the Director, OTC the post holder will be charged with inputting on current best practice, which can be expected to be delivered by an upper quartile Banking operation. They will assist in supporting the delivery of strategies, ensuring Hilton’s Centre of Excellence delivers a seamless, efficient and customer focused experience, which maximizes on output without compromising the quality of service.
• Key to the success of the role will be the ability to communicate and influence at all levels, both internally and with external stakeholders, and with the ability to build and maintain strong business and 3rd party relationships.  Participation in project management in respect of Banking tasks and the ability to simultaneously manage multiple tasks and deliver to tight deadlines are considered essential elements of this role. The post holder will possess the capacity to effectively contribute towards a strong customer-focused ethos whilst ensuring that a robust control environment is maintained from a hotel Banking perspective. 
• The post holder will assume day to day responsibility US/UK property specifics, promoting a pursuit of first-class service delivery. The person will drive delivery of Hotel Banking strategies and tightly govern the team on a day-to-day basis; this will require meticulous attention to detail, the ability to accurately interpret key business drivers within the Hotel Banking function and to take appropriate action where necessary. They will also support the Director and Banking Managers in the management of Hotel Banking Service Level Agreements (SLA’s), providing input to support development, refinement and ongoing monitoring ensuring that agreed service delivery metrics are met /exceeded.

Essential Functions:

 Planning Activities

• Support the implementation of strategy, goals, key initiatives and priorities for the function.
• Plan the Banking team workloads and priorities, ensuring all key department tasks are completed to scheduled timelines and checklists are updated accordingly.
• Influence and motivate the team, ensuring all function tasks are performed in the most efficient and effective way.
• Maintain and revise, where necessary, all controls documentation in line with the organisation SOX compliance routines and deliverables.
• Implement processes to support the successful conclusion of all SOX compliance testing and reviews, including peer checks, checklists and other such tools.
• Project Lead / Support for Banking projects as required.

Organising Activities

• Implement and manage function processes to ensure strategy and goals are achieved.
• Coordinate with third-party service providers to ensure all necessary information is compiled, reviewed and approved, where necessary, for the specific activities associated with operating a successful Accounting function.
• Serve as liaison for maintaining client & stakeholder relationships, resolving their concerns, and escalating to leadership if necessary.

Controlling & Co-ordinating Activities

• Evaluate the effectiveness of current processes, recommend and implement actions to streamline the processes and maximize efficiency.
• Oversee day to day reconciling activities and oversee the delivery of the monthly reconciliations
• Review and monitor SLA and OLA to ensure agreed service delivery in accordance with agreement and take corrective action as needed.
• Review and book key closing journal entries and other reports activities completed

Staffing Activities

• Recruit, supervise and evaluate Banking team members and build competence with relevant employees through training and best practice sharing.
• Manage the objectives for the team and how those objectives are going to be accomplished.
• Carry out and monitor team member performance reviews, providing feedback and supporting development.

Qualifications

Required Qualifications

• Relevant experience in a banking / Treasury accounting role
• Project management experience

Preferred Qualifications

• Experience with remote management