HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 500 international, regional, local, and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focuse...
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This is a hands-on leadership role where you’ll lead a small team of three Credit Risk Controllers, sitting at the centre of how we manage credit risk across Pub Operator onboarding and offboarding for Star Pubs.
Reporting into the Senior Credit Risk Manager, you’ll take ownership of credit decisions within delegated authority, applying sound judgement and providing constructive challenge where needed. You’ll work closely with Pubs Operations, Legal and Property to balance customer experience with commercial risk, while ensuring strong governance and consistency.
Alongside the day-to-day, you’ll help shape how we work, supporting process improvements and preparing the team for Star Pubs’ ERP migration in 2026.
What you’ll be doing
Leading, coaching and developing the Credit Risk Controllers
Owning onboarding credit assessments and AML/KYC checks
Making evidence-based credit decisions and escalating where appropriate
Overseeing customer offboarding, including exit statements and balance recovery
Identifying risks, inefficiencies and opportunities to improve processes
Partnering with stakeholders across the business to land fair, balanced outcomes
Who we’re looking for
You don’t need a formal finance qualification for this role, a Chartered Institute of Credit Management (CICM) qualification would be a bonus, but what matters more is your judgement, attention to detail and confidence in making and standing by decisions.
You’ll have experience in credit risk, underwriting, financial assessment or a similar environment, and you’ll either be managing people already or ready to step into a leadership role. You’re comfortable working with data, communicating clearly, and building strong relationships with stakeholders.
Experience in hospitality, commercial property, FMCG or B2B credit would be useful, as would exposure to AML/KYC or credit governance, but these aren’t essential
We embrace learning and growth, and there is plenty of scope to develop in this role. You’re also likely to bring experiences that are not listed above – these are welcome, but a core understanding of stakeholder communications is important.
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