Customer Services Representative at WIKA Group

Your activities

• Customer Services Representative (fixed term contract for 12 months) - the role is primarily responsible for providing professional, competent sales, customer service and support to all WIKA’s customers.
• Own the individual and divisional expected standards, objectives, targets and commitments of the WIKA Sales Charter and ensure they are maintained at all times.
• Negotiate (where necessary) suitable purchase pricing and delivery times to maximise margin and customer expectations.
• Promote a friendly, professional and helpful response to enquiries and respond within the time frame agreed with the customer.
• Closely monitor buying and selling prices to maximise margin and keep a clear record of these on the Axapta system.
• Proactively work with the Internal Sales Engineers, Area Sales Managers and Product Sales Managers to retain all current business and win new business, ensuring communication is clear and recorded within the Axapta system.
• Ensure customer purchase orders are processed in accordance with the company guidelines.
• Manage the complete supply chain. Pre-empt potential bottlenecks and proactively ensure there are no delays to the customer.
• Acknowledge protracted delivery dates proactively, utilising reports generated from Axapta (Halo).
• Assist the Documentation Specialist with documentation requirements when workload is high.
• Actively contribute to the continuous improvement process.
• Work with the department manager on other projects and assignments where appropriate.
• Proactively manage orders within in Customer Portal Cockpit in accordance with KPI’s

Your profile

• Background working in customer services - experience in retail / sales / administration / supply chain / order processing (or similar customer services role)
• Strong organisation skills, able to prioritise workload and good IT skills.
• English and Maths GCSE grade 5 / C or above.