Job Summary
We are seeking a dynamic Front of House Manager to lead and inspire our guest-facing teams, including Doorman, Bellman, Concierge, Guest Relations, Front Desk. This role ensures seamless guest experiences by anticipating needs, coordinating across departments, and delivering service that is personal, memorable, and aligned with our hotel’s high standards.
What We’re Looking For
A hands-on leader with excellent communication and problem-solving skills, a passion for hospitality, and the ability to balance service excellence with operational results.
If you are ready to create extraordinary guest experiences and lead a team with energy and integrity, we would love to hear from you.
Candidate Profile
- High school diploma/GED with 4 years’ guest services/front desk experience
OR
- 2-year degree in Hospitality, Business, or related field with 2 years’ relevant experience
Key Responsibilities
- Oversee day-to-day Front of House operations, ensuring standards, service quality, and guest satisfaction
- Lead, coach, and motivate a multi-functional team while fostering trust, collaboration, and accountability
- Handle guest complaints and anticipate needs to deliver exceptional, personalized service
- Monitor staffing, financial goals, and operational efficiency to support overall hotel performance
- Partner with Housekeeping, Reservations, and other departments to ensure smooth arrivals, departures, and stays
- Maintain up-to-date knowledge of hotel services, promotions, and guest recognition programs
What do you get in return?
- Personal coaching to support you in your day-to-day job and development and training opportunities.
- Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
- £5 breakfast when staying in most of our European hotels.
- 50% discount on Food & Beverage when dining in the hotel.
- Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
- ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
- Complimentary staff uniform dry cleaning - we do like to make an impression
- Complimentary meals on duty.
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