Loss Prevention Officer at Marriott International

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms. 
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits
• Outstanding Wellness program     

Position Summary

As a Loss Prevention Officer at St Pancras, you will play a critical role in safeguarding the hotel's most valuable assets — including the historic property, its team members, and its guests — by ensuring a secure and protected environment at all times.

 Responsibilities: Here's what your journey with us entails

Operational & Physical Responsibilities:

• Conduct regular patrols across all areas of the property.
• Respond promptly to incidents, emergencies, and safety concerns.
• Monitor surveillance systems, alarms, and fire/life safety equipment.
• Secure entrances and perform daily hazard inspections.
• Assist guests and employees during emergency situations.
• Administer first aid/CPR or contact emergency services when required.
• Navigate confined, elevated, or uneven spaces safely.
• Lift, carry, push, or pull items up to 50 lbs independently; over 75 lbs with assistance.
• Perform physical tasks including standing, walking, running, bending, and reaching throughout shifts.
• Operate equipment and handle objects requiring fine motor skills and coordination.

Security & Incident Management

• Investigate incidents including theft, fraud, safety breaches, and guest complaints.
• Conduct interviews and gather evidence to support investigations.
• Complete detailed incident and daily activity reports.
• Maintain confidentiality of all security-related documentation.
• Notify appropriate personnel of accidents, disturbances, or suspicious activity.
• De-escalate conflicts and manage guest or employee disruptions professionally.
• Escort unauthorized individuals from the premises discreetly.
• Coordinate with external emergency services when necessary.