Vacancies at Marriott International

JOB SUMMARY

As part of the EMEA Finance Business Process & Transformation team this role ensures the accurate and timely execution of accounts payable processes at EMEA’s administrative offices, such as the input and payments of invoices received by the EMEA’s administrative offices, requesting vendor set-up, auditing, and tracking of expense claims, liaising with Accenture Hospitality Services (AHS), assisting with the administration of the corporate credit card program, responding to vendor and accounts payables queries and requests, ensuring compliance with Marriott International Policies, International and Local Standard Operating Procedures (MIPs, ISOPs and LSOPs). Additionally, assists with month end procedures and balance sheet reconciliations and provides technical expertise and direction to support other Finance teams as well as the business with disbursement related issues. 

LOCATION

• London, United Kingdom or Cape Town South Africa
• Hybrid policy; 2 - 3 days per week in the office
• Applicants must have the legal right to work in the country of application at the time of application. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.

SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS

• Responsible for timely and accurate Accounts Payable (AP) input ensuring Marriott suppliers are paid according to contracts. This includes;
  • Timely review, coding and posting of AP invoices
  • Vendor profile set up and modification in People Soft AP
  • Promptly responding to supplier queries
  • Follow through on any rejected payments to ensure timely resolution
  • Ensuring VAT is entered correctly and supporting with VAT submission and reporting 
  • Domestic and Foreign invoice processing in various currencies
  • Reviewing payment reports and ensuring invoices are paid according to established payment terms
  • Provide a clear, friendly service to all members of the Company and suppliers
  • Resolve issues and discrepancies with AHS / MBS in a timely manner
  • Highlighting missing bank keys, incorrect VAT configuration and payment schedules
  • Bringing received system error messages to the team’s attention for understanding and resolution
• Assume the first point of contact for any accounts payables queries and requests, responding to them in a timely and professional manner according to Marriott guidelines. 
• Liaise with Accenture Hospitality Services (AHS) via MRT (Marriott Request Tool) on AP set-up matters including Vendor creation, voucher amendments and payment inquiries.
• Input manually paid invoices in AP, when it’s not been possible to automatically pay through the system.
• Respond to disbursement related queries.
• Ensure correct accounting of revenue & costs according to the relevant accounting standards.
• Assist with monthly balance sheet reconciliations for AP related balance sheet accounts.
• Ensure timely and accurate posting of OFB invoices received by the EMEA offices, working with the accounting team on the correct input/classification of the relevant expenses. 
• Leverage technology and effectively use information systems and tools to generate accurate reports and schedules.
• Identify ways to streamline accounts payable processes and provides recommendations and suggestions on improvements.
• Take ownership of improvement ideas within the area of responsibility and implement improvements as directed by the Senior Manager of Disbursement. 
• Review Expense claims in Concur and measure compliance vs company MIP / LSOP 44 and LSOPs.
• Maintain a strong accounting & operational control environment to safeguard assets ensuring compliance with all MIPs, standard and local operating procedures (SOPs and LSOPs), specifically MIP-67, MIP-93 and any relevant local LSOP.
• Function as a Centre of Excellence as it pertains to Accounts Payable related matters, supporting and/or advising the business on where to get support eg:  MRT for Accenture owned processes.
• Effectively leverage centralized accounting processes via Accenture Hospitality Services
• Communicate financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
• Build strong working relationships with EMEA budget holders, Finance Business Partners, AHS, and other Finance teams to ensure timely settlements of outstanding invoices
• Follow accounting policies and procedures, aligned with company’s targets.
• Protects Company Information by safeguarding its confidentiality, integrity, and availability according to Marriott standards
• Coordinate and implement work and perform other duties as assigned to meet business needs.

CANDIDATE PROFILE

• Fluency in English required, fluency in other languages is a plus.
• Proficiency in Peoplesoft including AP, OFB, General Ledger and EPM applications is a distinct advantage   
• Knowledge of internal Marriott accounting practices (preferred)
• Solid knowledge of accounting principles and practices, including VAT / GST and other local Sales taxes required
• Ability to work in a multi-currency environment
• Advanced Excel proficiency
• Ability to lead processes to meet ad-hoc and reoccurring deliverables
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
• Effective problem-solving abilities: recognizes and researches problems and identifies their underlying causes and recommends and implements solutions
• Excellent organizational skills; effective in planning, prioritizing, and managing multiple priorities and meeting deadlines
• Excellent communication skills; communicates effectively both orally and in writing; listens to others and effectively comprehends information
• Excellent interpersonal skills; able to build and maintain key relationships; able to influence others and function effectively in a collaborative work environment
• Active learner; applies past experiences to identify alternative solutions for current problems, able to understand and adjust to changing priorities, circumstances, direction, and personal styles
• Relationship builder; networker
• Collaborative; team playeR
• Comfortable with complexity, ambiguity, and change

EDUCATION OR CERTIFICATION

• Bachelor's degree in accounting, finance or a related field preferred

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JOB SUMMARY

Functions as the strategic business leader of the property’s food and beverage operation, including Restaurants/Bars/Lounge/Members Bar, Room Service and Banquets/Catering.  Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.  The position ensures the food and beverage operation meets the brand’s target customer needs, ensures associate satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture. 
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

What is in it for you?

You’ll be supported in and out of the workplace through:

• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
• Complimentary private healthcare via AXA
• Fantastic management Bonus Scheme
• Length of service rewards 
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty 
• Complimentary dry cleaning - we want you to look smart and well-groomed at all times
• Complimentary use of Gym - because your well-being is important
• Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
• Enhanced Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family 

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POSITION SUMMARY

The Manager Payment Solutions (12 Month FTC) will report to the Director Payment Solutions - EMEA.

This is an important support role on the EMEA Finance Operations team providing resolutions, implementation and responsibility to all properties that have the payment brand standard gateway (FreedomPay) implemented . Furthermore the position is responsible identify resolutions for issues, monitor the accountability of the support teams for problem resolution and owns the process for product updates which includes the management of the day-to-day partner relationships, reporting and product management.

Planning, organizing and tracking are very important attributes for this role, along with strong interpersonal skills and the ability  to work well under pressure across various systems and platforms . Working well as part of a team will be an essential element of the role. The majority of the work will be in the finance discipline and candidate must be familiar with all on property finance processes as well as a thorough understanding of Opera PMS and POS.  The candidate must be able to communicate effectively with the Hotels, above property teams, shared service centers, suppliers and manage/direct associates from a wide array of countries, cultures and people going through a high amount of change.

Role is expected to work professionally on a day to day basis with limited supervision after appropriate training given.  This also includes understanding Marriott's needs globally, Marriott's upcoming initiatives (CRS & PMS) and how payments intersect, payment compliance, local data governance, identifying global partners to assist Marriott in evolving the desired capabilities, exploration of the solutions available and how they can/will interact with Marriott systems & processes. 

The Manager Payment Solutions – EMEA will support, guide and provide solutions along the Director focusing on partnership development, contract and pricing negotiation, providing a payment roadmap, development of the business case and requirements, providing input on solution design to ensure it meets the business requirements. The position has full responsibility for the sequencing of the development components, development of roll-out strategy, documentation of brand standards revisions.

Furthermore owns the organizational alignment and communication throughout this process and across all stakeholders.  The role is the full support for over 500 hotels in various different locations, providing solutions of various different issues and liaising directly with Owners and Senior IT teams across both Managed & Franchised hotels.

SCOPE

• The Manager Payment Solutions is responsible for providing resolutions, implementation and full responsibility for all the hotels in EMEA, both Managed and Franchised, which have implemented the global payment brand standard.  The scope of the role will cover 50% support and 50% deployment.
• Location:  London UK, Eschborn Germany or Dubai, UAE.
• Language Requirements: High proficiency (speaking, reading and writing) in English is required. Additional language skills preferred.
• Travel Requirements: There is expected to be a small component of business travel (less than 5% business travel required.)
• Applicants must have the legal right to work in the country of application at the time of application. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.  
• Hybrid policy - office presence is required 2 to 3 days a week per the current policy.  

CANDIDATE PROFILE

PREFERRED SKILLS AND KNOWLEDGE:

• 5+ years of relevant operating business experience in Finance and/or hotel operating management experience
• Ability to build on financial and/or operating background to help address performance issues and impacts across individual and multi-unit portfolios .
• Demonstrated negotiation skills
• Strong team player
• Works well under pressure and to tight deadlines
• Manages and balances various priorities
• Hotel operations and finance knowledge essential -excellent understanding of processes and procedures
• Contact base within both the Marriott internal market organization and external owner community.
• Excellent Business Acumen: ability to make sound business decisions requiring the balanced integration of operational, financial, and human resources.
• Proven Influencing Skills: ability to persuade leadership and stakeholders to respond appropriate to owner needs

EDUCATION AND PROFESSIONAL CERTIFICATION:

• College degree in finance, hotel management or business related field

KEY RESPONSIBILITIES

BUSINESS/FUNCTIONAL RESULTS

• Card Brand & Local Governance Compliance Alignment - Research, summarization, business case, requirements, tracking, coordination, and relations development and management
• Standardized Payment Partnerships (gateways, acquirers and alternative payment relationships) - Selection, relationship development, contract negotiations, billings, ongoing relationship management and liaison into the Marriott organization
• Education (development, documentation) - SOPs, best practices, changes & impacts, updates… internal (HQ/Continents) & external (property) webinars, property communication, MGS Payment content and updates
• New payment solution exploration, business requirements, business case, organizational alignment & solution validation
• Problem resolution - Identify issues and resolve payment related issues and escalations (includes incoming AVP/AE and property emails, partner solution or processing challenges, etc. )
• Payment reporting, trending & analysis- DCC, Chargebacks, Service Levels, Interchange, volumes etc and sharing / presenting this information with relevant internal stakeholders and show options for improvements.
• Product management - Solution updates (software, hardware or new development), prioritization, timing, testing,\; end of service & replacements (UPP/RAM, Device types), DCC results, CUP acceptance
• Support, Providing proactive oversight throughout the year for Support and SLAs, including follow ups and troubleshooting issues arising.

MANAGING EXECUTION

• Directly support the EMEA finance operations team (Area DOFs) and Project teams
• Support Hotel teams on major business issues and initiatives
• Strengthen owner relationships through clear lines of communication and high levels of responsiveness to issues, needs, and requests
• Resolve issues before they rise to the escalated level
• Use "leading" performance indicators to proactively intervene before emerging issues become significant risks
• Partner with Finance, Sales, Legal, Development, Brand and Market organizations to ensure that initiatives and programs are well communicated with external stakeholders; timely address and resolve any issues resulting from those programs.
• Ensure appropriate functional counterparts are engaged in issues and understand the perspective of the owner community.

BUILDING RELATIONSHIPS

• Manage interactions with key stakeholder teams (mostly Finance and property leaders) to facilitate resolution to obstacles
• Represent the voice of Finance ops within Europe and related disciplines
• Help to reinforce MI and Owners perspective within internal forums by demonstrating strong business and financial acumen with general understanding of situational economics, legal, and agreements

OTHER

• Perform other duties as needed.
   

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Position summary

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

• Running night audit using property management system (PMS) software 
• Processing payments including room charges, debit and credit, cash and cheques
• Processing wake-up call requests
• Checking in and checking out guests
• Answer, respond to and process all guest calls, messages, questions or concerns
• Monitoring hotel and reporting any accidents or incidents to the manager
• Counting and securing the till at shift’s end
• Summarizing each night's operations and listing any follow-up tasks for management.
• Following End of Day procedures.
• Give guests information and directions regarding property and local areas of interest
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques

CANDIDATE PROFILE

Experience 

• Previous experience working within a Front Office environment or similar preferred

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification

• Good level of English essential

REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Recognition programs
• Meals at work
• Uniform
• Enrolment of Perks at Work - Access to unlimited deals of retailers and more
• 20 days holiday increasing with service
• Cycle to work scheme
• Pension & Life Assurance
• Awards and recognition celebrations and many more….