Customer Success Manager I - EMEA at Qumulo

About the Position:

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSM). CSMs will onboard, coordinate installation, engage, retain and enable our customers to curate their data at exabyte scale. The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success.

Responsibilities:

• Own the ultimate success of Qumulo customers, including customer onboarding, installation, retention, and renewal.
• This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product.
• Drive seamless onboarding processes and coordinate with OEM and Channel partners, account teams, and customers to ensure successful deployments and expansions.
• Work cross-functionally with our sales, product, operations, and engineering teams to proactively manage each customer’s successful deployment and ongoing usage of Qumulo products.
• Attend and present data-driven quarterly business reviews to our customers
• Provide feedback to engineering and product teams on product feature requests and areas of improvement.
• Keep customers informed of product improvements that benefit the customer’s workflows.

Qualifications:

• Excellent written and verbal communication skills
• Second Language preferred - German would be an advantage
• Strong problem-solving skills with a can-do attitude
• Strong project management and organizational skills
• Detail-oriented and able to multitask and prioritize
• Experience in customer-facing roles
• Experience in working in an open, collaborative environment, using tools such as Slack or Teams
• Experience in managing the success of up to 75 accounts