Fresh Jobs at Marriott International

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

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POSITION SUMMARY

• FREE on-site parking
• Meal on duty
• Access to our GYM

Benefit Hub - Access to Discounts & Vouchers

Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: No high school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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The Role:

As a Night Supervisor at Residence Inn, it is a largely administrative role, responsible for completing reporting tasks related to concluding the days business. During a typical shift, you will be working as part of a team to also ensure all our guests feel welcomed, valued and appreciated, leading to a fantastic stay.

Main responsibilities

• Complete end of day activities including posting charges to accounts, running night audit backup, and roll the date
• Process all payments types such as room charges, cash, checks, debit and credit
• Print contingency lists to have a record of all guests in case of an emergency
• Operate telephone switchboard station and process requests for wake-up calls
• Process all guest check in/ check outs
• Complete fire walks
• Take on extra responsibility when Night Manager is absent
• Helping Night Manager lead and coach a small team

Benefits:

• Discounted room rates for you, as well as your friends & family worldwide.
• Discount on food & beverage at Marriott hotels worldwide.
• Marriott benefit hub providing discount at many huge brands!
• Personalised training and development opportunities.
• Wellness programmes.
• Free meals on duty.
• Free use of the gym.
• Opportunity to earn more through company incentives.
• Retention and long service rewards.
• Many more!

The Person:

The opportunities for development and career progression are endless but we need people who possess the following:

• Passion & Drive
• Reliability & Organised
• Eager to Learn!

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The impact you’ll make

Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our Waiters, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.

What you’ll do

• Take guests’ food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
• Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations
• Ensure that the restaurant is set up and ready for each service period
• Take responsibility for ensuring the overall cleanliness of the restaurant and buffet area, as well as the kitchen and potentially the bar area

What we’re looking for

• A warm, people-oriented demeanor
• A team-player attitude
• A safety-first approach
• Positive outlook and dependability

This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you’ll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces. Prior to employment, we’ll ask you to complete safety training and certification.

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs

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Job Summary

• Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. Helps to increase guest and employee satisfaction through effective communications and training.
• This role will be split across our two properties Residence Inn Aberdeen and Courtyard Aberdeen Airport.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES
Managing Engineering Operations and Budgets

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
• Ensures regulatory compliance to facility regulations and safety standards.
• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
• Develops specifications and requirements for service contracts and administers such contracts to support building needs.
• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
• Develops project plans in accordance with renovation or new construction needs.
• Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.
• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
• Conducts guest room and common area inspection to ensure guest satisfaction.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders or purchasing new equipment, supplies, and furnishings.
• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.
• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
• Strives to improve service performance.

Conducting Human Resources Activities

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Helps train employees in safety procedures.
• Assists in training other department employees in fire protection, safety and evacuation procedures.
• Provides feedback to employees based on observation of service behaviors.
• Assists in performing operational activities as necessary.

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JOB SUMMARY

Supports the Director of Food and Beverage, (F&B) and F&B department heads to oversee the day-to-day operation. Areas of responsibility include The Park Room, The Red Bar and Beverage outlets and operations, including Banqueting and Bourbon Bar. 

The Assistant Director of F&B works with both the Director and direct reports to develop and implement F&B departmental strategies. The position oversees and ensures that the F&B operations meet the brand’s standards and ensures both guest and associate satisfaction, focusing on growing revenues and maximizes the financial performance of the department. 

CANDIDATE PROFILE 

Experience/Education:

• Experiencing leading multiple F&B operations.
• Experience working in luxury hotel operations preferred.

Skills and Knowledge: 

• Strong communication skills (verbal, listening, writing)
• Technical understanding of Food and Beverage operations and product knowledge. 
• Personable and people orientated demeanor.
• Highly organized and efficient approach required. 
• Analytical skills- Experience evaluating business trends and developing proactive strategies.
• Change management – ability to support, manage and initiate change.
• Creative and innovative problem solving and decision-making skills.
• Self-motivated with the ability to act without relying on guidance from others.
• Talent management, the ability to build a competent and motivated team.
• Effective coaching, negotiation and influencing skills.
• Ability to multi-task and handle stress. 
• Conflict management skills.
• Adaptability, and flexibility.
• Maintain a high level of Integrity.
• Strong business acumen and focus on results.
• Strong leadership skills.

CORE WORK ACTIVITIES

Maintaining Food and Beverage Goals:

• Supports Director of F&B to implement operating strategy that is aligned with the brand’s business strategy,
• Supports with communicating expectations and holds outlet leaders accountable. 
• Reviews financial reports and statements to determine how F&B is performing against budget, develops action plans as necessary. 
• Works with F&B leadership teams to determine areas of concern and develops strategies to improve the department’s financial performance.
• Identifies key drivers of business success and keeps team focused to achieve results; ensures integration of departmental goals.
• Researches and analyzes new products. Introducing ideas to leadership team to enable property to remain competitive and relevant.
• Stays aware of market trends and introduces new F&B products to meet or exceed customer expectations, generate increased revenue, and ensure a competitive position in the market.

Financial Results:

• Ensure outlets meet F&B budget.
• Monitors the outlet’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
• Ensures cash control and liquor control policies are in place in F&B areas and are followed by all related employees.
• Focuses on maintaining profit margins without compromising guest or employee satisfaction.
• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Identifies opportunities to increase profits and create value by challenging existing processes, encourages innovation and drives necessary change.
• Works with department leaders to review staffing levels to ensure that guest service and operational needs are met but payroll targets are maintained, seeking opportunities to flex.

Leading Food and Beverage Team:

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-service briefings, staff meetings). Continually communicate a clear and consistent message regarding departmental goals to produce desired results.
• Establishes and maintains open, collaborative relationships with direct reports and entire F&B team. Ensures direct reports do the same for their team.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Understands and executes all brand food, beverage, and product specifications.
• Works with direct reports to develop promotions, food and wine pairings, menu items and presentations.
• Ensures compliance to law in relation to food hygiene and food safety and compliance to the weights and measures act. 
• Oversees compliance with all policies, standards, and procedures.
• Develops and oversees an order and purchase strategy for equipment and supplies.
• Regularly audits departments and checks standards and compliance. 

Ensuring Exceptional Customer Service:

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Reviews findings from guest satisfaction results with F&B team and ensures appropriate corrective action is taken.
• Empowers employees to provide excellent guest service.
• Creates an atmosphere in all F&B areas that meets or exceeds guest expectations.

Managing and Conducting Human Resource Activities:

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
• Hires F&B team members who demonstrate strong functional expertise to meet the business needs of the operation. 
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are welcomed to raise questions and/or concerns.
• Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts.  Participates in an on-going associate recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably