Latest Recruitment at Arnold Clark

About the role

As a Workshop Controller for Arnold Clark, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repairs, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Accurately recording technician time and writing technical reports and recommendations

Essential skills

• Relevant experience in the automotive industry, including previous workshop control or technician roles
• High levels of organisation and accuracy
• Strong IT skills
• Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face –to face and via email
• The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work
• Ability to create more work opportunities and sales in an honest and compliant manner

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What’s the job?

You’ll be known as a Product Consultant at Arnold Clark but your role will be heavily sales focused. Be sure though, this isn’t any kind of sales job.

Forget suits, ties and devoting your entire life to the showroom floor. Instead, say hello to a car sales role that gives you permission to be yourself, showcase your amazing customer service skills and enjoy every working day to the full.

As an Arnold Clark Product Consultant, you’ll be with our customers every step of the way – from the moment they walk through the door right through to offering them a great aftersales experience. This role is all about helping our customers find the right car based on what they need and building up strong, positive relationships with them through every step of the process.

From our comfortable uniforms and range of staff benefits to our five-day working week commission structure, we’re giving you all the tools to succeed – and still enjoy your life outside work.

You also don’t need to be a car fanatic to be a Product Consultant (although we like those, too!) All we ask is that you love helping people, have buckets of energy and enthusiasm and can rise to any challenges along the way.

Sound like you?

On an average day, you’ll be…

• Helping our customers find the right car, based on what they need
• Delivering outstanding, 5-star service for every customer – that means going the extra mile for everyone who walks through the door
• Building and maintaining lasting and sincere relationships with customers through every step of the sales process
• Selling the right sales package for the customer, from finance to servicing, with integrity and professionalism at the top of your list
• Co-ordinating the order and delivery of vehicles and keep everything running smoothly
• Meeting those monthly sales expectations and customer experience standards like a boss
• Working as part of a dynamic team to make sure deadlines are met and we always make good on our promises
• Staying in touch with our customers to offer them a great aftersales experience

The skills and qualities you need…

• Fantastic communication, organisation and people skills – we want people who love what they do!
• Bags of energy and enthusiasm
• An understanding that being organised and remembering the little details helps us to deliver our promises and exceed expectations
• The desire to have a career that’s lasting and fulfilling
• A full driving licence held for a minimum of 1 year

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About the role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Essential skills

• You’ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales