About this role
As the Business Process Management Lead, you will be responsible for overseeing the business process architecture and methodology for monitoring process performance.
This includes mapping process dependencies and handovers, standardising process documentation, supporting process managers in understanding their responsibilities and supporting process changes and new process implementations.
The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and influencing abilities, and a passion for fostering a culture of continuous improvement and sound risk management.
What you’ll do
You will set the standards on defining, documenting and monitoring the various processes across the UK Business while identifying areas of improvement and supporting the business to remain well managed as processes change.
Specifically, you’ll be responsible for …
- Business Process Architecture: Define and manage the overall structure and standards for business processes within the organisation, including updates and adherence to established frameworks. Identifying handovers and dependencies between processes within the business
- Process Documentation Standardisation: Develop and implement standardised approaches for documenting all operational processes to ensure consistency and clarity.
- Process Manager Support: Provide guidance and support to process managers to ensure they understand their responsibilities and are equipped to effectively manage their processes.
- Process Change and Implementation: Facilitate and support the implementation of new processes and changes to existing ones, ensuring smooth transitions and effective adoption.
What were looking for
- Experience in mapping individual processes and broader process architecture
- Experience managing either risk or process programmes of work
- Experience in finance or regulated sector
Desirable
- Formal process qualifications
- People leadership experience
- Experience setting up new programmes of work
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About the role
As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making.
In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management.
What you will do
- Develop a deep understanding of business strategies, products, services, and risk profile;
- Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments;
- Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making;
- Provide guidance and advice to business partners on implementing risk policies and programs;
- Drive collaboration between the risk, compliance, legal, and other business support functions;
- Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas;
- Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience
- Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams
- Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities
- Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders
What we are looking for
- Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.
- Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.
- Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.
- Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.
- Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
- Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
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