Communications Manager at Aviva

A bit about the job:

You’ll be leading a team focused on creating and delivering service communications - such as emails and direct mail - that help customers understand changes to their policies and services. These communications play a key role in supporting transparency and trust. You’ll work closely with different areas of the business to plan, prioritise and manage these updates. This role sits within a collaborative and supportive environment where your work makes a real difference to customer experience.

Skills and experience we’re looking for:

• Experience of delivering email and direct mail customer communications to tight deadlines
• Experience of leading a team and supporting their development
• Strong planning and stakeholder management skills to manage communication workflows and prioritise requests
• Ability to apply customer insights; brand guidelines and regulatory guidance to create clear and engaging communications  
• An understanding of financial services regulations and their role in customer communications

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools