Restaurant Floor Manager at Hilton

Salary: £28,700 per year plus service charge
Benefits

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

Job Overview

The Restaurant Floor Manager works closely with the Restaurant Management and supports with the commercial performance, management and reputation of the Restaurant.

• Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?
• As a leader, are you supportive and inclusive?
• Do you thrive in a fast-paced environment?

If so, this Restaurant Floor Manager role is made for you!

Key Responsibilities

As Restaurant Floor Manager, you will:

• Commercial Performance
• Support to achieve the restaurant’s targets, considering driving the average check value, team incentives, as well as team member and guest experience.
• Understand business results - including sales, costs, covers, guest satisfaction - and support with actions to improve performance.
• Optimise covers using good diary management.
• Excellent Food & Beverage
• Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!
• Champion Hilton’s sustainability goals through teaching and monitoring proper waste management, and minimizing wastage and single-use items.
• Exceptional Guest Experiences
• Lead your shift to deliver exceptional guest experiences, making sure the team provides authentic personalised service and in-depth product knowledge.
• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
• Review and act on customer feedback, taking quick action to improve service and resolve complaints.
• Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).
• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.
• Great Working Environment
• Support to develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management focusing on training and recognition.
• Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and to minimize overtime.
• Communicate well and often, building good relationships with your team and key stakeholders.
• Day-To-Day Essentials
• Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
• Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
• Manage restaurant inventory, stock control and purchasing, following hotel guidelines.