Jobs at Mastercard

Job Description Summary
Overview:

• Cross-Border Payments Product Manager with over 8 years of experience in wire transfers, global payment gateways/platforms, ACH schemes, and real-time payments (RTP). Strong expertise in correspondent banking standards, including ISO 20022 messages (pacs.008, pacs.009), with practical experience in legacy MT formats, as well as deep knowledge of commercial frameworks and settlement processes.
• In this role, the Product Manager (network strategy) defines distribution network strategy and designs services and solutions aligned with market needs and corporate objectives, ensuring that the pay-out network delivers high-quality, compliant payment services. The role also provides product expertise to drive sales and revenue growth by supporting expansion of the network footprint by bi-directional integrations into real time payment systems and schemes.
• This position partners with cross-functional teams to draft business requirements, guide product development, and complete readiness activities required to commercialize new features and functionalities within Mastercard Cross-Border Services.

Role

• Serve as Subject Matter Expert (SME) for cross-border payments, including wire transfers, real-time payments (RTP), and correspondent banking standards (ISO 20022 messages such as pacs.008 and pacs.009), providing training and guidance to internal stakeholders and regional partners.
• Define and manage product and distribution network roadmaps using tools such as Aha, prioritizing initiatives, tracking progress, and ensuring alignment with business objectives and regulatory requirements.
• Partner with Product Owners, Software Engineering, and Compliance teams to gather, elaborate, and document business requirements, ensuring solutions meet product needs, ISO 20022/SWIFT standards, and local regulatory frameworks.
• Lead ideation and design sessions with customers, sales, and technical teams to address market opportunities and reduce pain points, translating concepts into detailed requirements, user stories, and acceptance criteria.
• Define and prioritize product features and enhancements based on client feedback, commercial considerations, and competitive insights, balancing speed, cost, and quality.
• Collaborate across sales, marketing, engineering, operations, and regional teams to align priorities, accelerate execution, and drive commercialization of new features and corridors.
• Research and evaluate emerging schemes, alternative payment methods, and industry trends, embedding insights into strategy and product development.
• Provide expertise on domestic banking systems, settlement processes, liquidity workflows, and compliance obligations in key target markets.
• Coordinate research and development of payout and RTP technologies in collaboration with Network Partnership, Operations, Technology, and PMO teams.
• Monitor network and partner performance through transaction data, identifying risks, inefficiencies, and improvement opportunities, while ensuring end-to-end payment integrity.
• Define and implement receive strategies, qualifying opportunities based on market demand, regulatory clarity, and service quality.
• Engage with industry bodies and regulatory forums to anticipate changes in global payments, influencing product design and positioning

All About You
The ideal candidate for this position should:

• Understanding of new payment messaging protocols, specifically as it relates to cross border instant payment schemes
• Deep knowledge of payment and clearing systems as they relate to both domestic and cross border payments
• Understanding of current payment trends and developments, both from a flow and technological perspective
• Understanding different client segment needs such as Banks, Financial Institutions, Payment Service Providers and Corporates
• Proven track record in product management, with experience in the payments industry or related sectors.
• Strong analytical skills, with the ability to interpret market data and customer insights to drive product decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strategic mindset with a focus on innovation, customer value, and business growth.
• Experience with agile development methodologies and product management tools.
• Knowledge of regulatory requirements and compliance standards in the payments industry is desirable.
• Excellent problem-solving, critical thinking and analytical skills, and ability to think strategically and translate concepts into clear, actionable strategies and tactics;
• Strong self-motivation and organizational skills;
• Ability to build and maintain strong, productive, collaborative working relationships with internal stakeholders over cross-functional teams from multiple countries.

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• Operating worldwide, the MasterCard Verticals team leverages MasterCard’s assets to open up new business in non-traditional sectors.
• The team partners with industry leading organizations to orchestrate new value, drive new solutions, or effect new partnerships to better serve end-customers, markets and ecosystems.
• The card and non-card, business-to-business (‘B2B’) payments space represents a significant new opportunity for Mastercard. If MasterCard is to deliver new value in this space, it needs to think big, be engaged and diligent to win the trust of end customers to help them support their corporate clients.
• The Verticals team has been developing partnerships, a platform vision and an approach to address historic pain points around B2B Payments. We are also leading the way to transform B2B payments by embedding payments into the business process and create new value at multiple levels.
• The Verticals team requires a Manager to drive measurable customer success by working with solution integrators, consulting organizations, internal Mastercard teams and ecosystem stakeholders to support B2B partnerships and their sales campaigns and enablement programs for suppliers on digitized payments (card and non-card). The Manager will provide leadership and coordination across multiple teams and stakeholders such as regional Sales, Product, Issuer, Acceptance, Services and PMO.
• Does delivering on a big vision from the ground up excite you?
• Do you like to think big, ask hard questions and work with others who share the same passion to do big stuff that matters?
• Do you have passion for helping MasterCard to enter new spaces, opening new opportunities and possibilities for the company, its partners and customers?

Role

• Responsible for supporting B2B partnerships with selling commercial payment solutions such as virtual cards. In the future there is an opportunity to expand to other payments like digital currencies and non-card payment modalities.
• Identify and maintain ongoing communications with internal and external stakeholders, business customers and their suppliers, related partners and third parties as needed.
• Collaborate with our PMO to prepare and distribute program and executive leadership updates as needed, including measurements against GDV targets
• Establish partner governance and conduct structured update meetings with key contributors
• Build and maintain senior management relationships within the key partner and customer relationships.
• Develop deep understanding and insights into the respective B2B platforms, their capabilities, and strengths, and identify opportunities for Mastercard to provide solutions to expand payment features for their customers.

All About You

Essential knowledge, skills and experience:

• You have an understanding of how businesses large and small make payments and receive payments.
• You have Business to business (B2B) network, procure-to-pay and ERP awareness
• You have an understanding of the payment ecosystem and associated best practices, including acquiring banks, payment facilitators and issuers
• You have sales and partnership experience, including running sales cycles, deal strategy and establishing distribution channels through partnerships.
• You are strategic in approach, solution oriented and understand and address inter-dependencies and real issues to manage partner and customer sales situations.
• You are detail-oriented and have a clear definition of requirements and timelines.
• You have experience managing to customer expectations on deliverables and milestones
• You are experienced with managing matrixed organizations and leading them to success
• You take initiative, and collaborative with extended team members
• You are organized and efficient in work processes
• You can navigate complex organizations and matrixed teams to achieve goals.

Desirable or additional capabilities:

• Global expertise, working with international teams
• Strong understanding of one or more key corporate business roles, specifically, procurement/sourcing, payment/treasury and/or regulatory/supply chain risk management.
• Familiarity with commercial card programs – how they work and commercials.
• Familiarity with payments leveraged by corporate and government agencies.

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Overview

• This role will support the SVP, Value Enablement & Economics (based in London) & CFO, Security Solutions (based in NY).
• We are seeking a highly organized and proactive Executive Assistant to provide comprehensive administrative and operational support. This role requires exceptional attention to detail, the ability to manage multiple priorities, and strong communication skills. You will play a key part in ensuring the smooth running of day-to-day operations and supporting leadership in achieving strategic goals.

Role:

• Oversee all administrative and operational activities, including scheduling complex in-person and virtual meetings and conference calls across multiple time zones.
• Manage travel arrangements through BCD in line with corporate policy, including booking flights, hotels, transportation, and arranging visas or passports where necessary.
• Handle purchasing and procurement activities: processing purchase orders and payment requests, managing SOWs, and coordinating contract processes with business owners and the Legal team.
• Prepare and develop professional correspondence, reports, presentations, and other communication materials for the team.
• Coordinate logistics for complex internal and external meetings, events, and ad hoc projects, ensuring seamless execution.
• Exercise discretion and sound judgment when handling confidential and sensitive information related to Mastercard and its operations.
• Collaborate closely with other Executive Assistants across Mastercard to ensure alignment, continuity, and operational coverage, acting as a key liaison internally and externally.
• Organize and oversee special projects, ensuring timely completion and meticulous attention to detail.
• Provide executive assistant coverage for other leaders during periods of absence or leave.

All About You:

• Minimum of 5 years of experience in executive administrative support, ideally in a fast-paced, global organization.
• Exceptional attention to detail, with the ability to proactively identify and resolve issues.
• Strong organizational and decision-making skills, with the ability to work independently and manage competing priorities effectively.
• Excellent communication and interpersonal skills, with the confidence to engage and build relationships at all organizational levels.
• Proven ability to handle sensitive and confidential information with professionalism and discretion.
• High proficiency with office software and tools to enhance efficiency and streamline workflows.
• A motivated, detail-oriented professional who is committed to Mastercard’s mission and dedicated to supporting team objectives.
• A collaborative team player who thrives in dynamic environments and can manage multiple tasks simultaneously without compromising quality.
• A critical thinker who continuously seeks opportunities to improve processes, enhance organization, and increase operational efficiency.
• A critical thinker willing to explore and develop process improvements to streamline team operations, organization, and increase bandwidth and efficiency.

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• The account team is responsible for leading the issuing and acquiring relationship, with one of our key customers in the UK, understanding their needs and pain points, and identifying Mastercard products and services that will meet these needs, in order to grow the relationship and our respective businesses.
• This customer is an important partner to Mastercard in the UK, operating as a consumer issuer, commercial issuer, and acquirer. Since launching its digital bank in 2021, they have rapidly scaled, supported exclusively by Mastercard across debit and credit. As an acquirer they facilitate merchant acceptance and payment processing, while its commercial banking operations leverage Mastercard’s data, analytics, and processing platforms to enable scalable B2B card solutions. This multifaceted relationship underpins Mastercard’s strategic growth in the UK and demands close technical alignment to optimise performance across consumer and commercial channels
• The Account Optimisation role will report into the Account Director responsible consumer issuing, but will also work closely with the Account Directors responsible for the Commercial issuing and Acquiring relationship. The successful candidate will act as the conduit between the business and technology. Working in close collaboration as part of the account team and with the client, the role will highlight and support the Operational performance needs of the scheme relationship, act as a point of escalation, initiate and give direction on projects, identify sales opportunities, perform analytics/reporting and ensure a best-in-class service.

Responsibilities:

• Work with the account management teams to drive Mastercard incremental growth and own specific end-client operational relationships to ensure clients receive the highest standards of service.
• Technical support.
• Help to navigate internal operations teams at pace, whilst managing client expectations and timelines through to resolution.
• Undertake operational benchmarking analysis / research / reporting and lead operational reviews to improve client's operational performance.
• Create content, to participate in monthly / quarterly client business review meetings.
• Highlight key Mastercard announcements, & bulletins to the client and understand the impact on their business, facilitating meetings with subject matter experts as necessary.
• Manage the client's compliance with Mastercard rules / obligations and be familiar with Mastercard manuals.
• Build strong relationships and align with key internal functions to ensure customer feedback and requirements are regularly communicated. Involvement in advocacy, issue resolution, product inquiries, card scheme management, fraud and card processing discussions.
• Serve as a proactive educated facilitator of communications and projects between Mastercard and the client. Oversee the delivery of Mastercard projects, by scoping the client requirements, initiating, and then driving the implementation process with delivery units, such as product, franchise and technology.
• Ensure all management reporting is prepared and delivered in a timely manner both internally and externally.
• Proactively identify ways to improve process & procedures.
• In addition, this position may be required to support other accounts across consumer and commercial issuing.

Experience:

• Experience in cards, payments, card scheme management or related fields with an understanding of authorisation, clearing & settlement processes.
• Service orientated, customer focused individual with good attention to detail.
• Experience in using reporting systems / databases / data analysis tools.
• Proven strong team player whilst also being able to work independently.
• Demonstrate knowledge and proactive interest in the evolution of the payments industry.
• Be an experienced retail banking or payments professional with a good understanding of the payments ecosystem, trends, landscape, economics and value chain.
• Be able to lead customer facing and internal meetings, engage all parties to get to the heart of issues and / or opportunities, and interact, influence and build consensus across a variety of internal and external stakeholders at all levels
• Be capable of securing and coordinating indirect resources across Mastercard’s matrix-based organisation; critical to the success of this role will be securing the support required to deliver to your customer. Similarly, be able to navigate the customer’s organisation.
• Demonstrate a structured, diligent approach. Be hands-on, execution-oriented; project management skills a big plus.
• Be an outstanding communicator, able to engage multiple different stakeholders.